Here are answers to common questions about our software and services. If you still have a question after reading this page, please contact us.

Why Hide My IP?

When you connect to the Internet, your computer is assigned an IP address, which is your unique identification number online. This number can reveal where you are located and be used to track and profile your online activity. Using Hide My IP, you can conceal your identity by showing websites a different IP located in a country of your choice, blocking prying eyes from knowing your true location or identity.

What exactly does Hide My IP do?

When Hide My IP runs, it routes your connection through a server in our network so websites see a different IP from our database. You can then browse the Internet while remaining anonymous. When you stop Hide My IP, your settings revert back to normal.

How do I recover my lost license key or Order ID?

If you lost your license key, please visit our License Key Retrieval page.

Which platforms does Hide My IP work with?

Hide My IP is available for Windows, Mac, Android, iOS, and as a browser extension for Chrome, Firefox, and Opera. The Premium Service extends protection to your whole device and additional applications.

Will Hide My IP work with my router, wireless, DSL, or Cable connection?

Yes. Hide My IP is compatible with all types of routers, firewalls, home networks, wireless networks, and any other kind of Internet connection.

Does Hide My IP include a DNS Proxy service?

Yes. Our DNS Proxy lets you set a proxy on many devices including routers, game consoles, and Smart TVs that allow a custom DNS. See our Smart DNS Proxy page to learn more.

How can I check if my IP is leaked?

Hide My IP protects against IP leaks such as the WebRTC leak in Chrome and Firefox. Turn on the DNS Protection setting or use the DNS Proxy to prevent leaks. To verify, use our Verificación de fugas de IP page.

How can I check my IP address?

You can verify your IP address and location at hidemyip.com/ip.

Does Hide My IP affect my Internet speed?

Our servers are located all over the world. Choosing a location far from you means traffic travels a greater distance, which can be slower. For the fastest browsing, pick a server close to your region.

How many devices may I use per license?

A Premium subscription allows up to 5 devices simultaneously per license key.

What programs does Hide My IP work with?

Hide My IP works with all Internet programs, including web browsers, messaging apps, email clients, and games. On Windows you can select which specific applications to protect in the Premium settings.

Can Hide My IP bypass a school or work firewall?

Yes. Many schools, libraries, and workplaces block access to certain websites. Hide My IP lets you bypass the firewall and access websites you have been blocked from.

How many different IP addresses can I get?

You can select from thousands of IP addresses around the world.

Does Hide My IP work with HTTPS and SSL connections?

Yes, Hide My IP works with secure HTTPS and SSL websites.

What is the difference between Transparent and Elite Proxies?

Transparent proxies forward your real IP address and are not anonymous. Elite proxies are totally anonymous: your real IP address and other details are never forwarded to the destination website. Hide My IP uses only anonymous connections.

Can I use Hide My IP on sites like Craigslist, eBay, and Amazon?

Yes, your real IP address is concealed on all websites, including Craigslist, eBay, and Amazon.

Can I get a United States based IP only?

Yes, Hide My IP lets you select IP addresses based in the United States, or any other country you prefer.

How often can the IP address change automatically?

You can change your IP address automatically as frequently as every minute.

Do you keep logs of the websites I visit?

We do not keep content logs of your web browsing activity or traffic. Please refer to our Términos de servicio and Política de privacidad for more information.

How do I cancel my Premium subscription?

You can cancel or update your Premium subscription by logging into your account at my.hide-my-ip.com.